The Importance of Digital Skills and Trust For E-Administration & E-Government Implementation In Poland and Türkiye

Public Administration and Civil Service Journal, cilt.2, sa.97, ss.169-182, 2026 (Hakemli Dergi)

This article examines the roles of digital skills and trust as factors facilitating e-administration and egovernment

development, and of citizens' empowerment in Poland and Türkiye. The study adopts a conceptual

approach grounded in a structured literature review, complemented by a secondary case-study analysis. The proposed

conceptual framework is based on the DigComp 3.0 model and integrates insights on the importance of trust in the

process of implementing digital public services. The analysis identified key facilitators, including the rapid development

of digital technologies in Poland and Türkiye, particularly in e-services, and their growing popularity among users. The

article highlights barriers and challenges, including the digital divide and growing cybersecurity threats, which may

hinder further progress in social innovations. Based on a comprehensive literature review, including secondary research

and reports, as well as analyses involving public e-services provided by the two countries, the article formulates policy

and educational recommendations to strengthen digital competencies and foster trust in e-government services.

Keywords: digital skills, digital competence, DigComp 3.0, e-government, e-administration