Ombudsman towards Right of Complaint as a Public Relations Mechanism

YAĞMURLU DARA A.

AMME IDARESI DERGISI, vol.51, no.1, pp.167-193, 2018 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 51 Issue: 1
  • Publication Date: 2018
  • Journal Name: AMME IDARESI DERGISI
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, TR DİZİN (ULAKBİM)
  • Page Numbers: pp.167-193
  • Keywords: Public relations, public administration, ombudsman, right of complaint
  • Ankara University Affiliated: Yes

Abstract

The article discusses the relation between ombudsman and public relations within public administration. Ombudsman Institution was established with the Law No. 6328 of 29 June 2012. The concept of Ombudsman refers to an independent officer appointed by the legislature to handle complaints against administration. It has no judgmental right, but has the power to investigate, recommend corrective action and issue reports on controversy cases. Emergence of an open and accountable public administration has compelled the government to establish a new mechanism for handling administrative complaints more seriously and for responding to citizen requests about maladministration. Responsiveness to public is traditionally one of the main roles assumed by public relations. This is the reason why the concept of ombudsman reflects public relation's soul in terms.