Research Information System
Amme Idaresi Dergisi, vol.42, no.1, pp.87-104, 2009 (SSCI)
The article discusses the relation between the institution of Ombudsman and public relations within public administration. To this end, it analyzes the evolution of the concept of Ombudsman and lays down the similarities of the concepts of public relations and Ombudsman. The article also touches upon the developments in Turkey. The institution of Ombudsman is analyzed as a concept that explains the functions of public relations. These functions would include the institution's recognizing its environment, and transforming the institution based on the demands of the environment. In Turkey, Ombudsman has emerged as a concept that is not very practiced in the public administration tradition of paying attention to the problems of the public and transforming the administration based on these demands. Yet public relations in public administration aims at not only informing the environment but also improving the applications of the administrations based on the demands received by the administration. Thus, the practices of Ombudsman matches with the objectives of public administration.