Multi-response simulation optimization approach for the performance optimization of an Alarm Monitoring Center

Simsek B., İÇ Y. T.

SAFETY SCIENCE, vol.66, pp.61-74, 2014 (SCI-Expanded, Scopus) identifier identifier

  • Publication Type: Article / Article
  • Volume: 66
  • Publication Date: 2014
  • Doi Number: 10.1016/j.ssci.2014.02.001
  • Journal Name: SAFETY SCIENCE
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus
  • Page Numbers: pp.61-74
  • Keywords: Simulation-optimization, Multi-response Taguchi optimization, Taguchi method, TOPSIS, Alarm Monitoring Center, TAGUCHI METHOD, CALL CENTERS, DECISION-MAKING, MODEL, TOPSIS, ALGORITHM, SYSTEMS, LINE
  • Ankara University Affiliated: Yes

Abstract

This study offers a multi-response simulation-optimization approach to optimize an Alarm Monitoring Center's performance. In this paper, the multi-response simulation-optimization application is firstly addressed in the Alarm Monitoring Center. Five performance criteria affect the performance of Alarm Monitoring Center and five factors, each of which has three control levels, are identified. The data belonging to the performance criteria, which are determined, are obtained with the help of the running scenarios combining with the factor levels using Taguchi design. Then, signals to the noise (S/N) ratios are calculated for these which are obtained from the performance data. A decision matrix is generated with S/N ratios; the TOPSIS method is used to transfer the multi-response problems into the single-response problems. The system improvement rate is also determined by finding the levels of factors to optimize the system using Taguchi's single response optimization methodology.(C) 2014 Elsevier Ltd. All rights reserved.